Videos - UXPA International

Make Meaningful Work to Lead Healthy Cultures

The complex world we live in has significant noise, so building a strong inner compass helps us to have contextual adaptability that solves 21st century problems. Everyone at some time can get lost in the noise, speed, and delivery of day-to-day work. We might even forget why we are working on a project in the first place. This can result in feeling frustrated, purposeless, stressed and unhealthy. We can all feel stuck at times. We call this Sleepwalking. We discovered that most of us want to spend more time on meaningful work and work with teams that are engaged in making that happen. Projects where our skills and practice strengths are working well together that encourage us to learn, improve and …

UXPA Book Club: Amy Bucher discusses her book: "Engaged: Designing for Behavior Change"

Surveys that Work: An Introduction to the Survey Octopus and Total Survey Error

Many of us receive multiple requests to complete surveys every day. Some of us find that colleagues or clients think of ‘doing a survey’ as the same as ‘doing some research’ – which may explain why organizations send out so many survey requests. In this webinar, you’ll meet the Survey Octopus, Caroline Jarrett’s friendly way of talking about the many issues that make surveys one of the most challenging research methods. The Survey Octopus will help you to: Explain to colleagues that a survey may not be the first research method to try Help to justify a choice to work with a “non significant” number of responses Think about the steps that go into delivering a survey that works As …

Every day we’re inundated with horrific videos and images of violence on our social media timelines. While most of us will remain unaffected, there is a large portion of the population who find themselves in the midst of a PTSD episode just browsing Facebook. With digital well being in its infancy, it is time for designers and technologists to look to health and wellness to learn about trauma informed care. Join interaction designer and rape survivor Theresa Slate as she introduces us to what Trauma Informed Design is and why it’s important.

The Basics & Best Practices of Writing for Chatbots

The field of chatbots and conversational AI is skyrocketing, and the demand for people with conversation design skills is at an all time high. How can UX writers apply their knowledge to chatbots? What does a conversation designer do? What is the formula for an effective user experience? It’s time to find out! In this webinar you’ll learn all of the basics and best practices to design & write for chatbots – no matter your experience level. Hillary Black, a professional chatbot conversation designer, will give you a behind the scenes look at her strategic process, teach you her best practices for crafting dialog and share tips and tools along the way. You will find out how your UX writing …

Presented by: Sam Evans What do you do if a participant makes an offensive or derogatory remark during a focus group? How do you handle a participant who makes a pass at you during an interview? What if a participant threatens you over an incentive or scheduling decision? As qualitative researchers, one of our primary roles is mitigating the risks faced by our participants, but oftentimes we forget to account for the personal risks we face while on the job. Although the instances above may be rare, interactions with humans, even in a controlled research environment, can be unpredictable, uncomfortable, and sometimes dangerous. In this webinar, we will talk through steps you can take to manage these situations and their …

Make Meaningful Work to Lead Healthy Cultures

UXPA Book Club: Amy Bucher discusses her book: “Engaged: Designing for Behavior Change”

Surveys that Work: An Introduction to the Survey Octopus and Total Survey Error

Intro to Trauma Informed Design

The Basics & Best Practices of Writing for Chatbots

Managing Researcher Risk, Well-Being, and Emotional Safety in the Field