Upcoming Webinars

UXPA International webinars are online events covering a range of UX and research topics delivered by some of the industry’s leading professionals. For the best experience, join our live webinars to interact with presenters and ask questions in real-time.

Starting in 2023, UXPA International is proud to present Webinar Wednesdays occurring almost every month!

Can’t make a live event? No worries, catch up any time by visiting our webinar library, there you can access all of our free, recorded webinars.

UX Mix Tape: An Eclectic Set of Short Topics

This talk consists of 4 short presentations to provide some food for thought for everyone, whether you are a UX researcher, designer, or both:

  • Summer reading: Classic UX books from the 1980s
  • User strategies: Considerations for UX Analysis and Design
  • Study planning: 3 types of study questions
  • Explaining UXR findings: Tips from the philosophy of science

Date: July 17, 2024

Time: 9:00 AM PT / 11:00 AM CT / 12:00 PM ET

Duration: 1 hour

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Meet the Presenters

Paul McInerney: Senior Manager, UX Research, CIBC and Lívia Assunção: Senior UX Researcher, CIBC
Paul McInerney (Photo)

Paul McInerney is a UX designer and researcher with over 25 years of experience and a Masters degree in Psychology (specialization in UX). Currently, he leads a team of UX researchers at a bank. He is the author of over 20 articles or presentations on UX best practices, most recently at UXPA 2023 and Quant UX Con 2023.

Lívia Assunção (Photo)

Lívia Assunção is a UX researcher who has contributed to several of the best practices covered in this presentation.

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Past Webinars

Designing the UX for AI: Not Your Typical UX Design

AI is part of our strategy at large, but the user experience for AI is largely undefined and needs to be addressed. The size of the AI market is huge, and if we leave this to chance, we take a big risk. At our company, we created a guide for designers that can be used as a north star when designing the UX of AI.

Attendees, especially those who are working on AI products, should attend this session to learn about how the user experience of AI is different than non-AI products and what they can do as designers and researchers to ensure the experience of their AI products is higher caliber.

In this introductory session, attendees will learn about these key topics:

  • What is user experience for AI?
  • Why designing the UX for AI is different?
  • Who are the “Users” in an AI system?
  • Responsibilities of the AI UX designer

Date: June 5, 2024

Time: 9:00 AM PT / 11:00 AM CT / 12:00 PM ET

Duration: 1 hour

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Meet the Presenters

Jason Telner, PhD: UX Research Lead, IBM, Emily DiCesaro: Senior Design Manager, IBM, and Dawn Ahukanna: Design Principal and UX Architect, IBM

Jason Telner (Photo)

Jason Telner, PhD is a lead UX researcher within IBM’s CIO design user research and data analytics team. Jason has over 15 years of experience working within the field of user research. In his current role at IBM, Jason’s focus has been on improving the user experience of employee support applications such as AI embedded products, chatbots, web support, and voice interface support. Jason has published and presented at numerous user experience related conferences and is the recipient of both the Human Factors and Ergonomics Society 2008 Alphonse Chapanis Best Paper Award, as well as the HCI 2011 Best Paper Award.

Emily DiCesaro (Photo)

Emily DiCesaro is a Senior Design Manager within IBM’s Sustainability Software business unit. She and her design team focus on creating innovative tools that leverage environmental insights and historic data to help predict weather events. Emily has led diverse, global teams across multiple projects, fostering innovation and collaboration to tackle complex challenges. Her strategic vision and keen understanding of market trends have enabled her to spearhead the development of cutting-edge software solutions that empower organizations to measure, analyze, and optimize the impact weather and climate will have on their business.

Her early career saw her contributing to pioneering projects, within the financial industry as well as in the e-conmerce space where she honed her skills in user-centric design and software development methodologies. Emily co-leads the UX for AI guild and has presented at numerous conferences and events, sharing her knowledge and championing AI initiatives. Emily has a BA in Studio Art from St. Olaf College and a MSc in Design and Digital media from Edinburgh University.

Dawn Ahukanna (Photo)

Dawn Ahukanna is a Design Principal and UX Architect within IBM’s Infrastructure organization. She’s fascinated by how people relate to technology and explores ways to deliver value at the intersection of design and technology. Her design career covers domains like enterprise middleware, security and encryption, Internet of Things (IoT), and cognitive and analytics systems. 

Dawn’s current focus is modernizing post-sales services and delivery for IBM Infrastructure clients, incorporating AI-infused solutions for preventative, proactive, and reactive operational processes. She co-leads the IBM Design UX for AI guild working group.

Dawn is a speaker and panelist at design and development events, Design Thinking practitioner and mentor in academic and professional communities, and a published author on visual collaboration methods. She has a BA in Chemistry and micro-electronics.

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From Design to Code: How to Streamline Your Design to Development Hand-off

Designers have many different backgrounds that help them excel at their jobs. One aspect that is overlooked is understanding how their designs will be implemented into code. By designing for development from the beginning, designers can be sure what they create is possible and effectively collaborate with developers on more complex solutions.

Designers will learn to utilize design program functionality to provide dev-accurate specs, streamline their designer-developer hand-off, and minimize edits during QA – accelerating the process without compromising on quality.

This webinar is for UX designers looking to optimize their design to development process, as well as UX researchers, managers, and other members of cross-functional teams.

Date: May 15, 2024

Time: 12:00 PM PT / 2:00 PM CT / 3:00 PM ET

Duration: 1 hour

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Meet the Presenter

Lauren Holmes: CEO & Creative Director, Corl West
Lauren Holmes (Photo)

Lauren Holmes is a seasoned product designer with over 9 years of experience in the tech industry. Her unique blend of design and development expertise has been instrumental in delivering groundbreaking solutions for organizations of all sizes, reshaping the landscape of web, app, and software experiences. She is the founder of Corl West, an innovative experience design studio, driven by the singular vision of empowering businesses worldwide to connect more effectively with their users, navigate evolving technology landscapes, and remain at the forefront of their respective industries.

Connect with Lauren Holmes on:
X / Twitter: @loholmes_
LinkedIn: www.linkedin.com/in/laurencorlholmes

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Fostering a Culture of Growth: Building Collaborative and Creative UX Teams

This presentation provides a practical playbook for fostering a culture of growth, emphasizing actionable strategies over generic advice. Attendees will gain insights into navigating change, cultivating resilience, and purposeful leadership amid the dynamic landscape of today’s tech world.

Date: April 17, 2024

Time: 9:00 AM PT / 11:00 AM CT / 12:00 PM ET

Duration: 1 hour

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Meet the Presenter

Swapnali Thakar: UX Design Consultant
Swapnali Thakar (Photo)

Swapnali Thakar is an Accredited UX Professional (#010304001) based in Mississauga, Ontario, Canada. With extensive experience spanning various verticals, Swapnali is a visionary UX Strategist and Design Thinker. Her mission is to lead teams in integrating UX methodologies into the design process to achieve user-centric outcomes and drive business success.

Currently serving as a consultant in the public and private sectors, Swapnali has a rich background in UX and her expertise lies in nurturing talent while mobilizing cross functional teams with a vision and toward achieving human-centered results. Swapnali’s thought leadership shines through her industry involvement and presentation skills.

She actively participates in design organizations such as UXPA, IDF, and DesignX, staying updated with industry trends. Her commitment to accessibility and user-centered design is evident in her work, making her a trusted advisor and a prime contact for internal and external stakeholders. With fluency in multiple languages and a portfolio showcasing her work, Swapnali Thakar is a forward-thinking professional dedicated to pushing thee boundaries of UX design.

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ISO Standards That Relate to Human-Centered Design

Standards help us in our daily work as UX professionals – without limiting or even imposing specific design solutions. They establish a common ground in terms of qualities, definitions, processes, and artifacts. They represent a consensus of more than 80 countries that cooperated and voted upon issues of the human-system interaction. The webinar provides an overview of ISO Standards, how they are constructed, what kind of guidance they provide, and how they can help UX professionals in their work. Be sure to have your questions ready and join us on our journey to improve professionalism in the field of UX and Usability!

Date: January 24, 2024

Time: 2:00 PM PT / 4:00 PM CT / 5:00 PM ET

Duration: 1 hour

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Meet the Presenter

Clemens Lutsch: Managing Partner, swohlwahr & Director of the International Accreditation Program for UX Professionals of UXPA International
Clemens (Photo)Enabling companies to do the right things for the right reasons in the right way! This has been Clemens’ focus for the last 30 years, working as an industrial anthropologist and trainer in the fields of user experience, human-centered strategy, and usability. After working as a freelance consultant, a senior employee in agencies, in large industry organizations, and as a UX manager at Microsoft, today he is a managing partner of swohlwahr, a consultancy focusing on the human-centered organization. He is an expert and editor of international standards work on human-system interaction at ISO. Clemens is Director of the International Accreditation Program for UX Professionals of UXPA International. As Professor for Human-centered Strategy and User Experience at the International University SDI Munich, he is head of the Information Architecture and Content Creation (B.A.) and Intercultural Interaction Design (B.A.) courses.

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Engaging in Aging – Guidelines for Increasing Usability and Engagement of Older Users in Digital Products

More than 1 billion people over the age of 60 live on this planet today. They are the fastest-growing category of e-commerce shoppers.

Who are those older users? Despite goodwill, 2 in 5 feel that technology was not designed for them, and they are twice more likely to abandon a digital product.

What should we pay attention to in the design process if we don’t want to miss them?

In the talk, I will share some of the fascinating insights about the behavior of this unique segment and its challenges and will provide some worth-taking guidelines on navigations, UI, and microcopy to increase engagement and usability.

Date: November 1, 2023

Time: 10:00 AM PDT / 12:00 PM CDT / 1:00 PM EDT

Duration: 1 hour

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Meet the Presenter

Dr. Michal Halperin Ben Zvi: Design Strategist & UX Researcher, Digital Inclusion, JDC (The Joint)
Dr. Michal Halperin Ben ZviDr. Michal Halperin Ben Zvi is a renowned expert in designing digital products for older users, with a deep understanding of their psychology. Her pivotal work the “LOG IN” National Guide provided meaningful guidelines on the issue. Through extensive UX research and consulting, she has played a key role in enhancing engagement of older users for companies such as Medisafe, Simply (formerly Joytune), Moovit as well as other health, banking and government digital services, specifically tailoring them to meet the needs of the 65+ population.

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2024 Conference Submission Info Session

In keeping with our desire to attract the best content and speakers to the 2024 UXPA International Conference, co-chair Adrienne Guillory is going to explain the 2024 UXPA submission process and timeline and take questions from the audience.

If you’re on the fence about submitting or want clarity about the UXPA submission process, this talk is for you.

Date: August 31, 2023

Time: 4:00 PM PDT / 6:00 PM CDT / 7:00 PM EDT

Duration: 1 hour

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Meet the UXPA 2024 Co-Chair

Adrienne Guillory: COO, Usability Sciences Corporation
Adrienne (Photo)Adrienne Guillory is an expert in Human-Centered Design, Design Thinking strategy, facilitation, and generative User Experiene research. She leads research training, development, and operations as the Chief Operating Officer at Usability Sciences. Adrienne co-founded and operates Dallas Black UX, a networking and educational organization for people of color in the Dallas / Fort Worth area, and teaches the Foundations of Design Thinking at the University of Texas, Arlington. When she’s not working, Adrienne enjoys Mommy / Son adventuring with her son, traveling, and spending time with friends and family.

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#IAmRemarkable Workshop

We are excited to invite you to attend the #IAmRemarkable workshop.

#IAmRemarkable is a global movement that empowers everyone, including underrepresented groups, to celebrate their achievements in the workplace and beyond, while challenging the social perception around self-promotion. Learn more at g.co/iamremarkable.

In this interactive session, you will participate in group discussions and exercises to increase your comfort and confidence in self-promotion.

During this 90 minute workshop, we will:

  • reflect on our own limiting beliefs on self-promotion.
  • share data and research regarding self-promotion and bias.
  • go through the main exercise to help you identify and share your achievements.
  • wrap up with a discussion and take home exercises.

Date: August 16, 2023

Time: 8:00 AM PDT / 10:00 AM CDT / 11:00 AM EDT

Duration: 1.5 hours

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Meet the Workshop Facilitator

Janaina Pantoja, PhD: Sr. UX Researcher, Google & VP of UXPA International
Jana (Photo)Janaina Pantoja, PhD is a Sr. Researcher at Google and VP of UXPA International. She is a trained facilitator of #IAmRemarkable workshops and will lead this 90-min session.

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Putting the Concept of 2 Hour Design Sprints Into Practice

Many organizations have based their own design thinking process on Stanford’s Design Thinking Method or are using Google and Jake Knapp’s 5 Day process from the book “Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days.” However, 5 day design sprints have had challenges during the pandemic including the ability to conduct a remote design sprint using the same process effectively, loss of productive time and the ability to collaborate with multiple stakeholders in one room. 2 hour design sprints teach organizations, product managers, UX researchers, and designers how to adopt a 2 hour design sprint process to create more opportunities for success by increasing the frequency and speed of problems you can solve as an organization whether virtual or in-person.

What Attendees will Learn:

  • Understand the advantages of using 2 hour design sprints in place of a 5 day design sprint
  • How to conduct virtual and in-person 2 hour design sprints as a UX, Product, or Design practitioner
  • Become experts on the collaborative tools available to run 2 hour design sprints
  • Benefits and practice of using 2 hour design sprint problem solving techniques to get to solutions faster

Date: August 2, 2023

Time: 5:00 PM PDT / 7:00 PM CDT / 8:00 PM EDT

Duration: 1 hour

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Meet the Presenter

Teresa Cain: Director, Product Management, User Experience & Design, TreviPay
Teresa Cain (Photo)

Teresa is an author, speaker, entrepreneur, and technology executive with over 15 years overseeing global product and user experience teams. She has diverse experience leading product management, product design, research, strategy, and innovation for digital solutions and as a consultant for startup technology firms. Teresa has helped many organizations solve problems faster and implement solutions using the concept of 2 hour design sprints.

Teresa is currently the Director of Product, UX, and Design at TreviPay, where she drives product vision, strategy, and user experience for a B2B financial technology SaaS platform. She is also the Founder and CEO of Lucid Startup Consulting, a firm focused on advising strategy and vision for start-up organizations to accelerate product roadmaps.

Teresa is passionate about giving back to the community and currently sits on the Corporate Advisory Council for Central Exchange, a nonprofit organization focused on providing women with a voice and opportunity to seek their full personal and professional potential, and a Strategic Advisor for DevStride, a project and portfolio management solution for agile organizations.

Teresa has completed many certifications in product, customer experience, agile, project management, and process management including Pragmatic Marketing Certified III ©, Net Promoter Certified Associate, Certified Scrum Product Owner, Certified Scrum Master, Project Management Professional, and Lean Six Sigma Green Belt.

Teresa earned a BS in Journalism from the William Allen White School of Journalism and a BA in English from the University of Kansas. She earned an Executive MBA from Rockhurst University and studied a second Master’s degree in Integrated Innovation for Products and Services at Carnegie Mellon University, focusing on product and user experience design principles. She also completed Northwestern University’s Kellogg School of Management Executive Program for Product Strategy Methods, a program with a focus on discovering, developing, managing, and marketing products as a business.

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The Business Value of Accessible UX Design

The pandemic focused on digital accessibility because digital became the only way to access business, leisure, and education.

An inclusive design mentality is finally shaping how digital products are created rather than being an afterthought. Enterprises now have an added incentive to make sure their accessibility initiatives do not regress; digital accessibility lawsuits have been increasing year-on-year thanks to legislation like the ADA. 36% of companies have pledged executive-level commitments to accessibility, and grassroots efforts are driving change in 48% of companies (Source: Forrester).

Audience Takeaways:

  • Ability to differentiate accessibility vs. usability
  • Understanding of how accessible design benefits businesses & customers
  • Insight into two case study companies that are “doing it right”
  • Actionable, practical guidelines for accessibility

Date: July 5, 2023

Time: 5:00 PM PDT / 7:00 PM CDT / 8:00 PM EDT

Duration: 1 hour

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Meet the Presenter

Alley Lyles-Jenkins: Principal, Slalom Consulting
Alley Lyles-Jenkins (Photo)

Alley Lyles-Jenkins is a product nerd focused on widgets that change how people interact, experience technology, and discover information. As a Principal at Slalom Consulting, she works with talented people to increase product value by leveraging human-centered design and testing market fit. Our job is not to design products; it’s to help the organization win by creating a competitive advantage with Design.

Alley likes playing with the latest technology and refining prototypes in a sandbox. Technology must be understandable by all.

Alley’s award-winning efforts contributed to many forward-thinking companies and disruptive opportunities: the City of New York (one of the first U.S. cities to digitize government communications fully), Budweiser at Super Bowl LII, Amazon Echo Dot product launch, USAA’s modernization effort, Dell Technologies A.I. chatbot consulting, Columbia University’s 1,000 Cut Journey virtual reality (VR) project for immersive storytelling, and supporting international FemTech companies at FemTech Focus.

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Using Outcomes as a Spark for UX – Generate enthusiasm for delivering great UX without lecturing about UX

What if you could generate excitement about delivering great user experiences without having to explain what UX is? Imagine this:

…you’re talking with your development and product partners about UX outcomes and they understand the value in starting with the end-in-mind. Not only do they understand, they are excited about what will happen in your users’ and customers’ lives because you’ve delivered a great UX — together. In this session, you’ll uncover the proven secrets behind sparking enthusiasm for delivering great UX. You’ll discover how an outcome-driven approach is a game changer for UX leaders like yourself.

You’ll explore how to…

  • Identify the outcomes that best spark excitement amongst the developers, product managers, and stakeholders you work with every day.
  • Scope your outcomes to push your team to take on challenges they’ve resisted in the past.
  • Show what it means to be ready-to-ship through the lens of great user experience.

Date: May 3, 2023

Time: 5:00 PM PDT / 7:00 PM CDT / 8:00 PM EDT

Duration: 1 hour

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Meet the Presenter

Jared M. Spool: Co-CEO, Center Centre – UIE
Jared Spool (Photo)

Jared M. Spool is a Maker of Awesomeness at Center Centre – UIE. Center Centre is the school he started with Leslie Jensen-Inman to create industry-ready User Experience Designers. UIE is Center Centre’s professional development arm, dedicated to understanding what it takes for organizations to produce competitively great products and services.

In the 43 years he’s been in the tech field, he’s worked with hundreds of organizations, written two books, published hundreds of articles and podcasts, and tours the world speaking to audiences everywhere. When he can, he does his laundry in Andover, Massachusetts.

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Workshop Facilitation Techniques for Researchers

Workshop facilitation is a key skill of user researchers. Not only does it allow us to engage colleagues in research, but it enables teams to take action on our insights. In this webinar, I will talk through key workshop facilitation techniques and approaches to get you confident and excited about your next user research workshop!

Key Takeaways

  • Really honing in on your workshop goals and outcomes, which leads to picking the right people and activities to ensure something comes out of a workshop (rather than having a workshop for the sake of having one!)
  • Concrete ideas on how to improve their facilitation through concepts like time boxing and activities that align with particular goals
  • How to handle more “difficult” workshop participants through ideas like a pink elephant, parking lots, convergent/divergent work

Date: April 5, 2023

Time: 9:00 AM PDT / 11:00 AM CDT / 12:00 PM EDT

Duration: 1 hour

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Meet the Presenter

Nikki Anderson-Stanier: Founder, User Research Academy
Nikki Anderson-Stanier (Photo)Nikki is a Lead User Researcher and the founder of User Research Academy. She has over 9 years of experience in user research at a variety of companies, ranging from a tiny start-up called ALICE to the large corporation Zalando, and also as a consultant. She has led a diverse range of end-to-end research projects across the world and now owns her own company, helping others get into and excel in the field of user research. She lives in Jersey (the original one), loves reading and writing psychological thrillers, and being outside in the garden with her cats, dog, and koi fish.

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Finding the Right Altitude for Your Personas & Journey Maps

Unfortunately, most user personas and journey maps are dead shortly after arrival and are quickly forgotten amongst other organizational priorities. These artifacts are often not created at the right level to help your stakeholders understand and design for your target audiences. This talk will help you to form a new strategy to revitalize existing documents and be able to birth new, stronger, and healthier personas and journeys.

Date: March 1, 2023

Time: 5:00 PM PST / 7:00 PM CST / 8:00 PM EST

Duration: 1 hour

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Meet the Presenter

Andrew Schall: Senior Director for Experience Design Research, Mayo Clinic
Andrew Schall (Photo)Andrew has over 15 years of experience as a UX leader, researcher, strategist, and designer working with companies such as The New York Times, Citibank, Harley Davidson, and Southwest Airlines. He is currently the Senior Director for Experience Design Research at Mayo Clinic. Andrew is an adjunct faculty member at the Maryland Institute College of Art (MICA) where he teaches graduate students about Human-Computer Interaction. He is a board member for the User Experience Professionals Association (UXPA) serving as the Director of Publications. When he is not talking about, teaching, or writing about UX, Andrew enjoys taking short walks on the beach with his pug named Lucy.

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UXPA Virtual Speed Mentoring

Kickstart your career in 2023 with virtual speed mentoring! Whether you are new to UX and just starting out, transitioning from academia or another industry, or planning your move into management, mentoring can help you to better understand and plan your next move. UXPA has assembled experienced mentors who will be available to answer your questions and provide guidance – no matter what stage your career is at.

All mentors and participants of the UXPA Virtual Speed Mentoring Webinar will abide by the UXPA Code of Professional Conduct.

Date: February 1, 2023

Time: 5 PM PST / 7 PM CST / 8 PM EST

Duration: 1 hour

**Thank you for your interest! We are sorry, registration is now closed as we have reached full capacity. Stay tuned for future events!**

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Fabulous Forms: Overcoming Common Accessibility Pitfalls

Join AudioEye accessibility subject matter experts, Alisa Smith and Sarah Kinneer, as they deep dive on the subject of creating forms that check all the boxes: accessible, usable, and satisfying. Date: October 11, 2022 Time: 1 PM PDT / 3 PM CDT / 4 PM EDT Register for the Webinar

Meet the Presenters

Alisa Smith and Sarah Kinneer 
Alisa Smith (Photo) Alisa Smith grew up in rural Connecticut around farms, with huge gardens, sheep, cows, and horses, and studied graphic design, print, and photography. Today, she brings more than 20 years of experience in technology and community engagement to make the web accessible to as many people as possible as the Accessibility Evangelist at AudioEye. Alisa lives near Atlanta with her family, where she loves to craft and garden.
Sarah Kinneer (Photo) From her formative years interning in Congress through the American Association of People with Disabilities (AAPD) and taking college courses in Disability Policy and Leadership, to her 14 years spent teaching children with disabilities, to her current work as a Solutions Engineer at AudioEye, Sarah Kinneer, has embraced her neurodivergence as she has worked to educate others and promote the full inclusion and acceptance of all people with disabilities in society. A Michigan native, she has spent the last 15 years in Georgia learning to accept that she may never say the word “cat” again without someone asking where she’s from and doing odd things like jumping out of perfectly good airplanes.

K-12 Education for UX

Join three UX professionals as they share experience and insights from a project that is seeking to bring UX education to K-12 students. The need for reliable K-12 UX-related resources and materials appears to be great, as many pipeline-related UX challenges need to be addressed. We will provide a list of takeaways–selected books, websites, ready-to-use materials, and other resources that teachers can use to get started with teaching UX right away. We will outline current initiatives within UXPA to partner with others to create a series of UX-related lesson plans and units for middle schoolers. We’ll update you on the status of the creation of a repository of K-12 -facing resources. Related efforts to get user experience job titles into the US Dictionary of Occupational Titles and SIC and their Canadian counterparts have been initiated and will be discussed. Finally, a revised five-year plan, including additional research, development, and on-going collaboration options will be presented.

Date: September 30, 2022

Time: 2 PM PDT / 4 PM CDT / 5 PM EDT

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Meet the Presenters

Lubina Bogoeva, Josephine Giaimo, and Keith Instone 
Lubina Bogoeva (Photo)Lubina Bogoeva is currently a Sr. UX Designer at Fiserv, the original fintech company. She has over 10 years experience in the field, working for Bank of American and Thermo Fisher, as well as non-profits and design studios. She recently took on a new challenge as an advisor for the UXD Masters Externship program at Rutgers University. Lubina lives in Central New Jersey where she enjoys yoga, VR gaming, and photographing the wildlife visiting her garden. She is a Co-organizer of the UXPA NJ chapter.
Josephine Giaimo (Photo)
Josephine Giaimo
is a leader with a vision for transforming the user experience conversation, step by step. She has led UX research efforts for Google, ADP, AT&T, Avaya, Medidata, and others in fintech, telecom, IT, energy, construction, and healthcare IT industries. She has several decades of experience working as a UX researcher, consultant, and “K through grey” instructor in a variety of consulting roles, always with a user-centered focus that increases productivity and supports business goals. She is currently working on a book focused on UX outcomes, metrics, and management control systems. A Jersey girl, she holds degrees in psychology and engineering earned at the Garden State’s most prestigious public universities. She says that “anyone can design a job that nobody can do,” and brings her sense of humor and her strategic insights to every conversation. she is a Co-organizer of the UXPA NJ chapter.
Keith Instone (Photo)Keith Instone is a Digital Experience Research Analyst for Stratascale, an SHI company. He has 25+ years experience as a user experience practitioner, academic researcher, and occasional instructor. He has also been involved in bridging the industry-academia gap in UX. He helped develop the Enterprise Architecture program at Michigan State University. After getting a master’s degree in computer science, his UX career journey has meant studying psychology, library science, visual literacy, graphic & industrial design, and more.

Demystifying the Front-End of Design Thinking

The first phase of the design thinking process is the most crucial, as this is when human insights are leveraged to define customer value. Yet, this so-called “empathize” phase is often unsuccessfully executed. During this session, Marty Gage and Spencer Murrell will address the crucial first step of the design thinking process and how to get it right. Using six key principles, Gage and Murrell will demonstrate how to connect users’ desired emotional states to an actionable articulation of an experience.

Date: September 21, 2022

Time: 9 AM PDT / 11 AM CDT / 12 PM EDT

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Meet the Presenters

Marty Gage & Spencer Murrell

Marty Gage (Photo)

Spencer Murrell (Photo)

Marty Gage, a Human Factors Psychologist, and Spencer Murrell, an Industrial Designer, have worked side by side for the last 33 years in the front end of design. Their new book “User Experience Research: Discover What Customers Really Want” is the culmination of their years of experimentation and marketplace validation to develop a foolproof process for a more predictable pathway to design experiences.

UX Research Lextant Book (Photo)

How to Work With Cross-Functional Leaders That Just Don’t Get UX

Ling will speak about the common challenges we face as a UX practitioner at work.

Date: September 16, 2022

Time: 3 PM PDT / 5 PM CDT / 6 PM EDT

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Meet the Presenter

Ling Lee: Sr. Principal Designer, Dell Technologies
Ling Lee (Photo)Ling Lee currently is a Sr. Principal Designer at Dell Technologies and her extensive Design experience spans over 30 years. Multimedia, graphic design, IA, research and leadership to name a few are part of her impressive portfolio. Ling finds joy in leading clients and project teams from ambiguity to clarity, attacking unsolved problems that lead to technological innovations. For more details, visit Ling’s LinkedIn profile.

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Designing a Voice User Interface (VUI)

Voice user interface is the new modality that is becoming very popular since the launch of voice assistants like Alexa, Google, and Siri. How does one get into this field and what things to keep in mind when designing for voice? In this talk, I will talk about all the dos and don’ts of VUIs.

Date: August 19, 2022

Time: 10 AM PDT / 12 PM CDT / 1 PM EDT

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Meet the Presenter

Shyamala Prayaga: Senior Software Project Manager, Conversational AI – Deep Learning, NVIDIA
Shyamala Prayaga (Photo)Shyamala is a seasoned conversational AI expert. Having led initiatives across connected home, automotive, wearables – just to name a few, she’s put her work on research into usability, accessibility, speech recognition, multimodal voice user interfaces, and has even been published internationally across publications like Forbes. Outside of her research, she’s spent the last 18 years designing mobile, web, desktop, and smart TV interfaces and has most recently joined NVIDIA to own their roadmap for Speech AI tools.

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