The Basics & Best Practices of Writing for Chatbots

The field of chatbots and conversational AI is skyrocketing, and the demand for people with conversation design skills is at an all time high. How can UX writers apply their knowledge to chatbots? What does a conversation designer do? What is the formula for an effective user experience? It’s time to find out!

In this webinar you’ll learn all of the basics and best practices to design & write for chatbots – no matter your experience level. Hillary Black, a professional chatbot conversation designer, will give you a behind the scenes look at her strategic process, teach you her best practices for crafting dialog and share tips and tools along the way. You will find out how your UX writing skills translate to chatbots, and what to do next if you want to pursue work in this growing industry.

Key Takeaways:

  • An introduction to all of the chatbot terminology
  • Why businesses want chatbots, and why they need conversation designers
  • An overview of the beginning to end process for designing a chatbot 10 best practices for crafting effective chatbot copy
  • 10 best practices for crafting effective chatbot copy
Posted on January 21, 2021
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