Archives: Videos

Workshop facilitation is a key skill of user researchers. Not only does it allow us to engage colleagues in research, but it enables teams to take action on our insights. In this webinar, I will talk through key workshop facilitation techniques and approaches to get you confident and excited about your next user research workshop! Key Takeaways Really honing in on your workshop goals and outcomes, which leads to picking the right people and activities to ensure somethingcomes out of a workshop (rather than having a workshop for the sake of having one!) Concrete ideas on how to improve their facilitation through concepts like time boxing and activities that align with particular goals How to handle more “difficult” workshop participants through …

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Unfortunately, most user personas and journey maps are dead shortly after arrival and are quickly forgotten amongst other organizational priorities. These artifacts are often not created at the right level to help your stakeholders understand and design for your target audiences. This talk will help you to form a new strategy to revitalize existing documents and be able to birth new, stronger, and healthier personas and journeys.

AudioEye accessibility subject matter experts Alisa Smith and Sarah Kinneer take a deep dive on the subject of creating forms that check all the boxes: accessible, usable, and satisfying.”

Three UX professionals shared their experience and insights from a project that is seeking to bring UX education to K-12 students. The need for reliable K-12 UX-related resources and materials appears to be great, as many pipeline-related UX challenges need to be addressed. We will provide a list of takeaways–selected books, websites, ready-to-use materials, and other resources that teachers can use to get started with teaching UX right away. We will outline current initiatives within UXPA to partner with others to create a series of UX-related lesson plans and units for middle schoolers. We’ll update you on the status of the creation of a repository of K-12 -facing resources. Related efforts to get user experience job titles into the US …

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Voice user interface is the new modality that is becoming very popular since the launch of voice assistants like Alexa, Google and Siri. How does one get into this field and what things to keep in mind when designing for voice? In this talk I will talk about all the do’s and don’ts of VUIs.

The first phase of the design thinking process is the most crucial, as this is when human insights are leveraged to define customer value. Yet, this so-called “empathize” phase is often unsuccessfully executed. During this session, Marty Gage and Spencer Murrell will address the crucial first step of the design thinking process and how to get it right. Using six key principles, Gage and Murrell will demonstrate how to connect users’ desired emotional states to an actionable articulation of an experience. You can purchase a copy of their book here: https://www.lextant.com/user-experience-research/