Table of Contents
Introduction
Preface – by Branaghan
A Letter from the Founder – by James
Making Computer and Internet Usability a Priority – by Kreitzberg and Shneiderman
Communicating the Role of Usability Engineering – by McInerney
Experience Design
Interview with A. Henderson – Usability: From Operation to Empowerment – by Hackos
From Ease of Use to Experience Design – by Branaghan
Towards a Framework of Experience as it Relates to Interaction Design: Conference Workshop Report – by Forlizzi
Ease of Learning and Efficiency of Use: Usability Needs to Focus on Both – by Branaghan
Consulting Issues
Authentic Consulting: Bringin the Power of Who You Are to What You Do – by Rubin
Consulting Skills for Usability Professionals – by Gillmore and Millard
It’s Time for a Usability Code of Conduct – by Ballman
Methods in Usability
Usability Throughout the Product Development Cycle – by Darnell & Halgren
Brevity Versus Usability: On the Need to Articulate Messages in User Interfaces – by Tamler
An Application of the Principles of Minimalism to the Design of Human-Computer Interfaces – by Hackos
Usability Testing Methods: Subjective Measures–Measuring Attitudes and Opinions – by Dumas
Usability Testing Methods: Think-aloud Protocols – by Dumas
Consumer “In-Home” Usability Testing – by Mitropolous-Rundus and Muszak
Remote Usability Evaluation Over the Internet – by Perkins
How (Much) to Intervene in a Usability Testing Session – by Tamler
How Many Participants in a Usability Test Are Enough? – by Dumas
Classifying User Errors in Human-Computer Interactive Tasks – by Vora
Staking Your “CLAIM” to Usable Corporate UI Design Guidelines – by DiPersio
UPA ’99 Workshop Summary: Integrating Human Factors Analysis Methods with Use Cases – by Engleberg
The Third Dimension in Paper Protototypes – by Sade and Battarbee
Conceptual Modeling
Building the Conceptual Model and Metaphor: The “3×3” – by Righi
A Pattern Supported Approach to the User Interface Design Process – by Granlund and Lafreniere
Web Site Evaluation
Following a Fast-Moving Target: Recording User Behavior in Web Usability Testing – by Kantner
Assessing Web Site Usability from Server Log Files – by Kantner
Usability Evaluations for Commercial WWW Sites – by Braun