Archives: Videos

Enterprise tools are ugly, hard to use, and nobody cares. Or do they? 2,000 people use the tool I work on every single day to do their job. They care. And they deserve better. I bet you have users like that too. Users you keep deprioritizing because “it’s internal.” I’ll take you through a real case study: the full redesign of an 18-year-old enterprise tool. Research methods, design decisions, change management, the mistakes we made: what actually worked, and didn’t work. I’ll share why I actually enjoy working in Enterprise UX, what surprised me when I started, and how to grow in such environments. You’ll leave with concrete ideas and methods to bring back to your own projects. And ways …

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As AI evolves from tool to collaborator, UX professionals are increasingly designing systems shaped by people, models, agents, and shifting decision flows. This webinar uses the looking glass metaphor to explore how UX can bring clarity, trust, and human-centered thinking into emerging AI ecosystems, including more agentic structures. Attendees will consider how these changes affect workflows, expectations, and design responsibility, and will leave with a practical lens for identifying friction points, trust gaps, and new opportunities for thoughtful design. Takeaways – Understand how AI ecosystems and emerging agentic structures are reshaping UX workflows, roles, and design decisions – Identify friction points, trust gaps, and design risks in human-AI interactions and more complex system behaviors – Gain a practical lens for …

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Many UX professionals are quietly burning out. They feel increasing pressure to meet deadlines, deal with business objectives, accommodate engineering needs, and yet somehow make the user happy. Adding to this is the anxiety of producing creative work in the age of AI. In the midst of all of this, the designer might be asking themselves, “What ever happened to the creative person I used to be? How do I fit my creative soul into this madness?” This panel discussion will bring together four experienced professional designers from diverse backgrounds to address how creativity really works for them, and the solutions they have found to keep their creative inner life alive. We will cover such diverse topics as the lifestyle …

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Join us for an exploration of AI-driven UX design in the financial technology sector. This session examines how artificial intelligence is reshaping user experiences in complex financial workflows through both visible and invisible design patterns. We’ll explore practical approaches to integrating AI that enhance decision-making and productivity while maintaining the trust, clarity, and control those financial users demand. Whether you’re designing customer-facing applications or internal enterprise tools, you’ll leave with actionable insights on balancing AI capabilities with human-centered design principles in high-stakes financial environments. What participants will learn from attending: – Understand best practices for AI UX in complex financial workflows. – Discover different AI design patterns – both visible and invisible – that enhance decision-making and productivity. – Learn …

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As AI systems move beyond content generators and chatbots toward agentic tools that can prioritise, decide, and act on our behalf, UX faces a fundamental shift. Even before full autonomy arrives, today’s design patterns, automation, recommendations, and delegation, are already shaping how power and agency move from people to systems. In this session, Sam explores what it means to design trustworthy agentic experiences, focusing on the moments where support quietly becomes delegation. Rather than leaning into hype or doomsday narratives, the talk offers a practical, design-led lens for understanding how autonomy, transparency, and control show up in real products and how small UX decisions can either preserve or erode user agency over time. Using relatable scenarios, emerging patterns, and a …

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The audience will learn the psycho-physiology of nervousness and why we experience it when we publicly speak. I provide a general overview of the nervous system, what triggers our nerves, and what is happening inside our body when all eyes are on us. Then, I dig into some basic techniques and scientifically backed strategies for controlling nerves.