Reports to: Director of User Experience
Help us build things that matter.
The user is at the centre of great experiences.
Products and services are only as good as the value they generate for the Customer. Patient. Student. Gamer. Traveler. Musician. Donor. Farmer. Athlete. Lawyer. Citizen. Teacher... And, like us, you believe that understanding the user—both online and off—is key to delivering insightful, meaningful experiences.
Are you ready to help solve some of our decade's most complex social and business challenges?
Delivering citizen-centred government services. Creating products that reimagine how people play. Transforming the way organizations work. Standing out in the marketplace with meaningful experiences. Those are the sorts of challenges that keep us coming back for more. And you? You want to work in a team that’s flexible and where everyone contributes. You don’t have an ego but embrace the value of collaborative design. You know that communication, presentation, and interpersonal skills are simply part of the design process. You love tackling complex problems with an open mind, knowing there's different approaches to solving problems. And you believe in the importance of having a life outside of work.
So where does User Experience fit in at OpenRoad? Everywhere.
At OpenRoad, user-centred design is second nature. Users are engaged throughout the design lifecycle, from investigation and research, through to co-creation, and into evaluation and validation. We’re looking for an empathetic, friendly, and passionate user experience designer to become a vital part of our team, playing a role in every step of the design process. Someone who knows that “simple, intuitive, useful” are little words that take big effort to achieve.
Does this look like you?
A champion of design research
Employ user research methods appropriate to the design problem.
Perform user research through a variety of techniques like observational research, surveys, literature reviews, competitive/comparative analysis, interviews, and usability testing.
Use design research to inform digital strategy, personas, the design approach, and requirements.
Solid interaction design skills
Use both quantitative and qualitative research outputs to inform design decisions.
Create strategy-driven interaction design artifacts for the client and internal project team.
Communicate design intent through a variety of deliverable techniques, including user task flows, conceptual and detailed wireframes, journey maps, and prototypes.
Well-versed in information architecture methods and techniques
Generate and validate IA concepts through methods like card sorting and task testing.
Assist with content inventories and content audits to make sure that the right content is part of the experience.
Communicate well with clients and team members
Lead client meetings and workshops with confidence and comfort.
Present your work and pitch our value to clients and stakeholders.
Work as part of an interdisciplinary team—collaborating with project managers, software developers, content strategists, and visual designers—to ensure project success.
Basically—work smart and have fun, continually producing better work than you thought possible.