Sr. Design Researcher

Kohl's
Menomonee Falls, WI

POSITION OBJECTIVE
Senior Design Researcher leads and executes research activities that drive experience design throughout the product development life cycle for highly strategic web, mobile, social and cross-channel experiences. This Senior Design Researcher ensures timely coordination, execution, and reporting for relevant design research methodologies including, but not limited to contextual inquires, usability and eye-tracking studies, accessibly audits, ethnography and emerging technology evaluations.

Qualifications: 

Required Qualifications

  • Minimum of 6-10 years experience applying usability sciences to interactive design, industrial design, prototyping and product development for preferably high-volume B2C or CPG
  • Graduate degree in Human Factors, Cognitive or Experimental Psychology, Cognitive Science, Anthropology, Information design or related field (or equivalent professional experience)
  • Minimum of 6-10 years experience conducting a variety of design research methodologies in a corporate or consulting environment.
  • Experience presenting findings and recommendations to all levels of stakeholders, including executive leadership.
  • Experience working in a highly collaborative environment where all team members are invited to provide input into major decisions.
  • Patience during long-term initiatives with the flexibility to do just-in-time testing
Responsibilities: 

PRIMARY RESPONSIBILITIES

  • Lead and execute design research efforts throughout the product lifecycle
  • Independently lead, plan and execute design research methodology across the CX portfolio including current, future planned and strategic projects
  • Drive decisions on the optimal research approach and timelines that best leverage design research methodology with the Customer Experience team and key stakeholders to deliver greatness throughout the digital ecosystem
  • Execute all phases of usability testing, including development of participant screeners, consent forms, test plans, moderating lab sessions and managing
  • Manage test recruiting, partnering with vendors to recruit external test candidates and navigating the business to recruit internal users when necessary
  • Provide direction and oversight to ensure design research objectives are being met from the point of project initiation through research execution and findings delivery
  • Execute external design research studies with vendors as needed
  • Manage Kohl's internal usability lab, including hardware and software assets used for testing
  • Lead experience analysis, synthesis and reporting
  • Lead the Customer Experience team and business stakeholders through analysis, synthesis and reporting
  • Develop post-testing analysis and top-line reports; make recommendations to both project teams and executive leadership based on findings
  • Serve as the senior subject matter expert on the customer experience, usability best practices, user-centered design and our customers.
  • Establish innovative design research frameworks, process and methodologies
  • Identify strategic opportunities for design research process improvements to inspire innovation, guide decision making, challenge existing paradigms an drive experience evolution
  • Create effective research processes and identify collaboration points while developing relevant partnerships, frameworks, tools and templates to support design research maturity
  • Assist in creation, governance, and maintenance of interaction, usability and accessibility standards.
  • Mentor mid-level researchers in design research process & methodologies