Senior UX Designer

Docent Health
Boston, MA

You will:
  • Directly influence the Docent Health user experience and product strategy, working in a cross-functional team to develop Docent Health’s first-of-its kind digital platform and service offering
  • Gather and assess inputs such as UX research, customer requests, and engineering capabilities to synthesize effective design patterns
  • Provide expert advice, thought leadership and analysis on user experience issues that arise in both our digital and service products and systems, and act as a key driver for the Product team’s UX strategy and vision
  • Document user insights, customer journeys, user personas and use cases to communicate customer and user needs / opportunities to improve the patient and staff experiences
  • Design user interfaces, including overall architecture, interface, prototypes and interaction flows for our growing and evolving portfolio of digital tools
  • Lead cross-functional collaborative design studios to brainstorm, ideate, and develop early prototypes for product concepts while maintaining the Product team’s overarching UX vision 
  • Explain to and gain input from both internal & external stakeholders
  • Help create our overall service design and workflows for our end users
  • Have a tenacity and focus on developing solutions that satisfy our user’s most critical needs
  • Drive impact as measured by changes to the product design and development roadmap
Qualifications: 

You already have: 

  • A passion for being the voice of users and patients and for solving important challenges in healthcare
  • End-to-end familiarity with all aspects of user experience: research, information architecture, interaction design, usability testing, and customer feedback integration 
  • Successfully built user interfaces for high velocity transactional digital systems in Agile environments
  • Expertise and deep knowledge of information architecture 
  • A passion for being the voice of our users and the patients that they serve
  • Experience in field-based user testing, iterative prototype testing and survey design 
  • Experience in behavioral data-collection and analysis skills (e.g., designing & conducting user research; analyzing user data) across a range of contexts (e.g., device types)
  • The ability to manage ambiguity and work autonomously in a fast-paced environment with multiple parallel-path projects with varying timelines
  • An ability to persuasively communicate complex concepts across different audiences 
  • An eagerness to continually learn, grow and improve the craft of user experience 
  • 6+ years in driving user experience work 
  • A degree in Human Factors, Interaction, Graphic, or Interface Design (not required, but a plus)
Compensation & Benefits: 

Compensation for the role will include market-competitive cash compensation and a material equity opportunity. Consistent with our belief that our employees are our most valuable resource, Docent Health offers a competitive benefits package, including Blue Cross Blue Shield medical insurance, Guardian Dental and Vision, and a 401K for employee contribution, as well as unlimited snacks, cold-brew coffee keg, and company-wide catered lunch every Friday!  

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