Senior UX Specialist

Website Intact Insurance Specialty Solutions

This role creates successful user experiences through requirements gathering, research, feedback, analysis, design, testing, and user-centered design best practices. Contributes to the company’s goals through user experience design and strategy efforts across affected business units, departments, and new opportunities. The person in this role will work across teams to improve user experience in a way that provides business value.

Senior professional contributor that is fully proficient in applying established standards; knowledge base acquired from several years of experience in the area of User Experience Design. Systems thinker that focuses on the creation and delivery of innovative user-centered digital products and services.


Serves as the key point of contact for UX efforts at the project level while adhering to company UX best practices and processes, bringing consistency across projects and products by reusing proven design patterns.
Applies best practices for human-computer interaction, user-centered design, Design Thinking, and accessibility to designs.
Accountable for all UX activities from research and discovery through product design quality testing and user satisfaction measuring phases.
Quickly gains an understanding of the business context of projects and design problems. Works with the project team to understand problem space: insurance industry products, trends, influences, competitors, user groups, and new product requirements.
Uses designs to facilitate delivery team conversations and decisions that unite user needs, business objectives and technical feasibility. Collaborates with programmers /engineers, quality assurance, the company’s various businesses, marketing & communications, and other stakeholders and departments to create a unified customer experience. Works closely with product owners to translate user journeys and task flows into designs and planned product release roadmap.
Creates and executes user research plans, analyzes and and presents key findings.
Incorporates actionable business and user insights into prioritized design changes, prototypes and specifications for development. Composes user interface designs, defines the content strategy, information architecture and interaction design requirements of the application that can later be translated into the product. Updates designs as required based on new information.
Creates rapid high and low-fidelity prototypes to illustrate, test, and vet designs with users throughout process and communicate product vision.
Maintains understanding of current industry trends and UX best practices through relevant e-newsletters, websites, studies and conferences. Shares insights with teammates through presentations or suggested changes in work processes.
Designs visual user interfaces in a pleasing way that complies with graphic design principles, the company’s brand standards, and design system.
Participates in agile ceremonies by providing access to designs and communicates approved interactive design to the development team. Writes user stories and acceptance criteria for discussion with the product owner. Conducts design quality assurance testing to identify and remedy interactive design gaps.
Contributes to Intact design system, shared knowledge base of UX recommendations and other UX workflows to create efficiencies to remain nimble.


Subject matter expertise in heuristics and human-computer interaction concepts.
Strong familiarity with, and experience using, the UX knowledge areas of research, usability, information architecture, interaction design, visual design, content strategy, prototyping, and the specific tools and methods associated with each area.
Demonstrated proficiency in digital design, graphic design, typography, interaction design and creating visuals to present information architecture and design concepts to stakeholders.
Experience in agile SCRUM development environment; experience working with software development teams.
Applying accessibility best practices and standards (WCAG) to designs.
Sketch, Abstract,  InVision, Zeplin, Figma, Slack, Microsoft 365/Office/Teams, Zoom, JIRA, HotJar, Google Analytics/Google Tag Manager/Data Studio, Remote usability and user-behavior measurement tools and methods.
Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization; ability to communicate in both the business and technical environments.
Knowledge of responsive, adaptive, mobile, and interactive and application design techniques, limitations, and guidelines; Familiarity with front-end development concepts: HTML, CSS, Javascript. Angular and web browser considerations.

Education and Experience

B.A. or equivalent in design strategy, business administration, psychology, communications, graphic design, or a related field
5 – 7+ years of digital design experience in a corporate, agency or start-up setting
Portfolio of UX-focused work for web and mobile applications

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