UX Design / Digital Assessment – Contract

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Human Factors and Ergonomics Society (HFES)


Background & Overview

The Human Factors and Ergonomics Society (HFES) is the largest scientific association for human factors and ergonomics (HF/E) professionals. HFES provides education, builds connections, and advocates on behalf of human factors/ergonomics field—from students to researchers, and industry practitioners—and fosters collaboration across the spectrum of professionals to drive forward advances in HF/E. HFES believes that the seamless connection between humans and systems, and the connection between research and application, is vital to keeping all human beings safe. HFES members include psychologists, engineers, designers, scientists, user experience professionals, and more across a span of industries, organized within HFES by Technical Groups.

Website usability, functionality, and accessibility are key areas of work for a subset of HFES’ current and prospective members. The Society’s tools and resources should apply key HF/E principles whenever possible. This is particularly important for the society’s website presence, inclusive of HFES.org, HFES event microsites, third party platforms, and Technical Groups and chapter organizations’ websites. In 2020, HFES underwent an extensive technological upgrade, including a new website, association management system (AMS), learning management system (LMS), and new online community platform to better connect our members to the association, thought leaders, and their peers.

We now have two years of feedback and practical application/experience with our technical upgrades, and are looking to further explore the needs, experiences and expectations of HFES audiences – members, prospective members, and external stakeholders – based on how they interact with our websites and platforms. HFES is looking to build on the enhancements that were completed in 2020, and to better align our digital channels with user-centered design theory.

Project Summary & Deliverables

HFES is seeking a partner to perform an assessment of the capabilities of HFES’ current platforms and tools – including but not limited to HFES.org, LMS, AMS, online communities, event microsites, journal websites, and technical groups and chapters websites – with a focus on user-centered and inclusive design.

The project work is expected to span possible recommended updates to technology, information architecture, content, navigation, sitemap, interaction improvements, and adherence to latest W3CAG; as well as including usability goals, metrics and measures for post implementation.

It is expected that the chosen partner will work closely with HFES staff during this assessment so that final recommendations have taken in to consideration the capability of our current staff; we welcome recommendations outside our current capabilities however, we want to best understand what it will take to do so. In addition, we encourage the recommendations to possibly include different tiered or phased options (with development/implementation cost ranges) to accommodate different timing and/or investment levels as well as whether your firm is able to support the actual development and implementation of these deliverables.

Some HFES websites, such as our Technical Group and Chapter websites are managed by volunteer leadership on different platforms. A complete list of pages will be provided at the start of the project. The project will include recommendations and suggestions we can provide to these volunteer leaders to support HFES’ goals.

The chosen partner will have access to user testing and market research done in 2020 that supported HFES’ technology enhancements completed at that time.

The final deliverables and recommendations should be able to tie back to the following goals:

  • create a high-quality, intuitive, impactful and inclusive user experience for those visiting HFES websites and interacting with HFES via our digital channels;
  • recommendations adhere to human factors design principles and user centered design principles;
  • recommendations help us achieve consistency with our established brand visual across our user interface elements and navigation across all digital channels;
  • strengthen HFES’ digital presence by serving as a valuable tool to provide visitors and users with pertinent information, educational opportunities, resources, and ways to connect within the community;
  • adhere to HFES’ current brand and style guide.


Proposal solicitation: April 18, 2022
Intent to bid received by: April 27, 2022*
Final proposal received by: May 6, 2022
Follow-up questions and request for vendor presentation: week of May 16
Final vendor selection: week of May 23
Optimally would like to begin implementing recommendations by September 2022

*please include any questions you have at this time for response from HFES.

Proposals Should Include

  • Background of consultants/company
  • Project and user-centered design approach, timeline, including specifics on milestone and interim deliverables
  • Relevant experience and qualifications, including previous clients and projects
  • Project management and staffing plan
  • Pricing breakdown of fees

Special Consideration

Businesses owned and controlled by minorities, women, and persons with disabilities are strongly encouraged to apply.


Submit proposals to Kate Purdy (kpurdy@hfes.org) by May 6, 2022.

To apply for this job email your details to kpurdy@hfes.org

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