Educational, timely, relevant, and free webinars that speak to UX practitioners.
Conversational User Interfaces: Past and Future
May 23, 2017 at 8 AM PT (San Francisco) / 11 AM ET (New York) / 5 PM CET (Paris)
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How can chatbots learn from existing VUI design? What makes these new interfaces different, and how are they similar? Where do the Alexas and Siris come into the mix? We’ll discuss text-based vs. voice-based conversational user interfaces, and the landscape of Conversational User Interfaces, now and into the future.
Presenter: Crispin Reedy
Crispin Reedy is a Voice User Experience designer and usability professional with over 10 years of front-line design, speech usability, and tuning experience across a variety of industries, including financial, telecommunications, health care and transportation. She is interested helping teams make excellent design decisions and how we can best leverage real-world data to achieve those goals. She has previously spoken at SpeechTEK, UXPA International, Dallas Tech Fest, Dallas Startup Week and Big Design Conference, and is currently serving as President of AVIxD
Demystifying Eye-Tracking for UX Research
Jul 19, 2017 9 AM PT (San Francisco) / 12 PM ET (New York) / 6 PM CET (Paris)
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Are you interested in eye-tracking as a tool for answering UX questions? Are you intimidated by the learning curve involved? Don't despair! You can use eye-tracking qualitatively or quantitatively, and it doesn't have to be extremely time consuming or difficult. The complexity of eye-tracking depends largely on your research questions and the level of rigor in quantitative analysis that you apply. In this webinar, I will help demystify eye-tracking for UX, make a case for why you should consider adding it to your toolbox and offer lessons I learned as an eye-tracking noob.
Presenter: Laura Rivera
Laura Rivera is a User Experience Researcher at Facebook, in Menlo Park, CA. She has spent the last decade applying her background in cognitive psychology as a mixed methods researcher in the non-profit and technology sectors. When she's not thinking about how to deliver the freshest, most engaging content to people in their News Feed, she's usually at home hanging out her 5 year-old daughter and her husband, reading, running, doing yoga, or having dinner parties with friends.
UX-Led Content Strategy: Getting to the Core of Every Experience
Aug 16, 2017 at 9 AM PT (San Francisco) / 12 PM ET (New York) / 6 PM CET (Paris)
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Content is a bigger part of UX than most realized. In fact, user satisfaction of any experience is determined by how well the content meets their needs and expectations. In this talk we’ll expand our understanding and definition of content. Spoiler, it’s not just about text on a page, and it’s not just relevant to the web, and it goes deeper than information architecture. Content can, and should, be measured for its functional efficacy. As the crafters of the experience, it’s our right and responsibility to influence the creation of content so it moves users mentally, emotionally, and physically the way we intend. We’ll talk about tools and techniques UX can use to ensure the content of the experience lives up to user's expectations. Most important, we’ll see there are big rewards for UX when we take on this responsibility.
Presenter: Mike Donahue
Mike Donahue is a Senior UX Architect at Citrix in South Florida, where he lives with his wife Nikki and their dogs (their "daughters"), Layla and Cassidy. When not working, Mike is reading books on psychology and behavior or talking someone’s ear off about the value of designing for emotions. When he needs a break from all that, he grabs his camera and gets out in nature to get his “Zen on” taking photos. Nature and wildlife photography is Mike's artistic outlet and mental salvation.
Make Meaningful Work (Designing Projects for Success)
Sep 6, 2017 at 5 PM PT (San Francisco) / 8 PM ET (New York) / 2 AM CET (Paris - Sep 7)
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Being involved in doing meaningful work is something we all want. The psychiatrist Viktor Frank famously described how the innate human quest for meaning is so strong that, even in terrible circumstances, people seek out their purpose in life. Today people feel stuck on projects that have little value or sometimes described as “bullshit work”. We all get lost in the noise, speed, and deliverables of the day to day work that we forget about why we are working on a project in the first place. This results in feeling purposeless, stressed, unhealthy and in a state of “sleepwalking”.
What if we could create a project ecosystem that encouraged people to thrive and relevant practices to help people do the work that matters? – where the best work felt like play and the best play felt like work.
During this fun workshop we will learn to:
- Define the core elements needed for projects to be successful
- Listen to and learn from project stories to give clues on project behaviours
- Define roles beyond job title to help a project flow
- Document your own person qualities and best practices so you can be a guide and lead for others in well understood shared story
- Design a plan for influencing your day-to-day work to make it more meaningful for yourself and others.
Finally, we will all discuss the importance of these daily practices with a clear intention of wellness for people, work, projects, communities and economies for an enlightened future and it will leave all of us inspired to traverse from being stuck on projects (“sleepwalking”), to flow (“sparkle”).
Presenter: Daniel Szuc
Dan is the co-founder of Apogee HK, a design research & usability services company based in Hong Kong.
He recently co-authored the book Global UX with Whitney Quesenbery, a collection of stories and distillation of insights from UX practitioners around the world showing real examples of successful UX practice. He also co-wrote The Usability Kit with Gerry Gaffney, an implementation guide providing best practices and guidelines for UX design teams.
Dan previously worked on a usability team for Telstra Australia and has lectured about UX in Hong Kong, China, Singapore, Malaysia, Australia, the USA, Canada, New Zealand, Israel, UK, and Japan. He holds a BS in Information Management from Melbourne University.
You can follow Daniel on Twitter @dszuc
10 Research Guiding Principles (that we live and work by)
Nov 15, 2017 at 9 AM PT (San Francisco) / 12 PM ET (New York) / 6 PM CET (Paris)
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We’ve collaborated on design research for 15 years—now we’re going to share our top 10 lessons learned to help you become an (even more) awesome researcher.
Whether you’re just starting out or have years of experience, come to find out our lessons learned (with examples, strategies, and resources) to be even more effective as a design researcher.
Where our hard-earned lessons come from: We’ve done research at startups, large corporations, agencies and as independent consultants. We’ve done everything from ethnography to usability to optimization to hybrid experiments. We do research in-person, in groups, online, in labs, coffee shops, living rooms and offices. We do research globally and locally. We do research to support feature and product design, product strategy, communication, content, brand—whatever needs to be informed, we inform it.
We're passionate about design research and want to help you be a great researcher because time is ticking—get out there and be awesome!
Presenters: Beth Toland and Leah Rader
Beth and Leah have been doing research on physical and digital products and services for a really long time. Sometimes they’ve worked together on the same team, sometimes at different companies—but always intersecting and collaborating on their projects, methods, techniques, tools, resources and philosophical approach to research.
Leah Rader is Director of Design Research at Spring Studio, a research, strategy and design firm in San Francisco.
Beth Toland is Research Manager at Asana, an online tool for managing the tasks, communication, and collaboration that enables teamwork bliss.