Senior Manager of User Experience - Enterprise Networking Group

San Jose, CA

Enterprise Networking is a global leader in networking solutions for global enterprises. Our hardware and software products literally power the largest, most complex and pervasive networks in the world. 

At Cisco, we are transforming networking from managing individual devices in the network to intent based management where policies and automation create efficiencies for our customer companies. Help us write the next chapter on Networking – the enabler of government, education, business, militaries, social progress around the world. Your work will impact millions of people every day.

Bottom line – this is an opportunity to influence and make an impact on a multi-billion dollar product organization across hardware and software. Our team, the Network Experience Team (NXT) is a high-energy dynamic group of individuals with diverse backgrounds all deeply invested in influencing how networks empower governments, health care organizations, educational institutions, and businesses derive value from the network. 

What you'll do

Working hand-in-hand with the product and engineering teams, you are responsible for driving the design process for high profile and impact applications for network management.The Sr. UX Manager position will play a pivotal role in leading the dramatic shifts in thinking, approach and execution of UX Design for the Enterprise Networking business. You will define a vision and strategy that lead our teams to deliver user experiences that change expectations in the industry for Cisco software.

You will be a member of the Enterprise Networking UX Management Team which is a positive and upbeat group of Design and Research leaders who are committed to changing the game for Cisco and ultimately the world through better networks. 

Key Responsibilities

Build a team of superheroes that have complementary but different skills that can step forward and lead when the time is right. Create confidence, camaraderie, and career growth for the UX team.
Manage a team of UX Design Leads and Contributors through the development and delivery of high quality user experiences focused on simplification of complex network concepts and workflows.
Mentor and provide guidance to members of your team.
Lead the UX strategy for your area of responsibility by partnering with product owners, architects and development managers to deliver product strategies/solutions.
Partner with our User Research staff to ensure we are using user research to inform experience decision making in the most efficient manner possible.
Assist your UX Leads in sizing work across releases and sprints to ensure the commitments made by our team match with the resources at hand – purposefully looking to avoid team burnout and a total loss of work/life balance. 
Define, evangelize, operationalize UX process from documentation structure, version control, publishing, interaction specifications, and quality across all the teams in our organization. 
Evaluate the effectiveness of the UX process over time and optimize the documentation and delivery of our artifacts to ensure the best cross-functional collaboration possible. 
Execute within our Agile/Continuous delivery model.
Evangelize good design practices, principles, and patterns. Contribute to a Cisco wide design practice.
Be a good partner.
Have a vision and ensure purpose.
Be intentional, purposeful, bold, and humble.

What we are looking for in you
You're an evangelist. You're passionate about building a design culture across the business.
You're a craftsman/craftswoman. Your work shows your passion and care.
Your results outshine your pedigree. You're experienced with a solid design history backed by delivery and execution.. And it's impressive.
You leave your ego on the sidelines. You're not in it for yourself. You understand it's bigger than you.
You have a deep passion for the UX process and the operations around it – you find it thrilling to define a process, operationalize it and optimize it over time. 
You see the value in Design Thinking exercises and can bring to the table a ready-made (tried and true) methods to enhance cross-functional collaboration and outcomes. 
You're a leader. You lead by example with confidence and empathy. You have followership from those in your charge and have demonstrated this leading teams of 6 or more. 
You're seasoned. Your successes span a minimum 8-10 years contributing to best in class global products.
You are clear and decisive with a track record of effectively communicating concepts with passion and integrity.You tell stories well.

Why Cisco

We connect everything: people, processes, data, and things.We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

Amazing benefits like 20days of PTO, 9 Holidays, Bday off, 5 volunteer give back days, 401k 4.5% match, Employee Stock Purchase Program, discounts, educational reimbursement, career growth and ultra competitive total compensation package.