User Experience Analyst

NYU, Division of Libraries
New York, New York

The User Experience Analyst is responsible for planning and executing a wide assortment of user experience research (e.g. internal/user-facing, quantitative/qualitative, exploratory/validating) and producing insights that can be carried through the design process. This position works collaboratively with web development, user experience, and public service team members to ensure a user-centered, high-quality user experience (UX) across the Libraries, both in person and online.


Required Education:
Bachelor's Degree

Preferred Education:
Master's Degree User Experience or focus related field

Required Experience:
2+ years Minimum two-three years experience in UX research. Demonstrated skill with qualitative and quantitative research methods and data analysis Experience developing, leading, and managing research projects

Preferred Experience:
1+ years Experience in survey design for UX research (e.g. Qualtrics). Experience with research analysis software (e.g. SPSS, NVivo, Dedoose, Optimal Workshop, etc.)

Required Skills, Knowledge and Abilities:
Conduct UX research using a variety of methods, e.g. semi-structured interviews, contextual field visits, usability studies either live or remote, surveys, card sorting, etc. Synthesize and analyze both qualitative and quantitative research findings. Use research data to inform design through a variety of formats such as insight summaries, decks, stories, videos, experiences, and exhibits. Integrate user research into project ideation and planning, product and service designs, design practices, and assessments. Understand the strengths and shortcomings of different research methods, including when and how to apply them during the product development process. Apply accessibility standards across the research lifecycle. Effective interpersonal, communication, and collaboration skills. Ability to synthesize and communicate research findings to a broad. audience, including non-technical stakeholders. Comfortable in a project-oriented work environment