UX Lead, User Research

New York, NY

The Lead UX Researcher leads research activities that help define user needs and evaluate design concepts for FactSet’s stock and portfolio analysis software platforms. This role is for a person that is passionate about users and has a desire to help deliver positive user experiences through research. The best candidate for this role is a self-confident and self-motivated researcher who is passionate about meeting client needs through user-centered design and has experience leading and conducting a variety of research activities and deliver compelling and actionable findings to different stakeholders. They also take part in mentoring junior researchers and ensuring the quality of their deliverables, thought leadership, and being an advocate for User Research at FactSet. 

  • Minimum of 8 years’ work experience conducting qualitative and quantitative research studies and contributing actionable research results to the software production process
  • *Has the minimum of an undergraduate degree or equivalent work experience in any of the principal areas of UX and applied research (Cognitive Psychology, Cognitive Science, Human-Computer Interaction, Human Factors, etc.) 
  • Experience with a variety of research methodologies, including usability testing, contextual inquiries, card sorting, concept testing, cognitive walkthroughs, diary studies, field research, surveys, heuristic evaluations, persona development, task analysis, etc.
  • Influence decision-making on projects across UX by sharing knowledge about UX standards, practices, decisions, goals, and potential innovations 
  • Able to choose appropriate methodologies or innovate flexible approaches to meet the goals of projects
  • Experience performing the full scope of study activities, including interviewing stakeholders to scope the project, defining relevant and answerable research questions, recruiting participants, conducting studies, summarizing and prioritizing participant feedback into key takeaways, recommending business and product opportunities based on research results, and presenting actionable findings to stakeholders
  • Highly organized with strong prioritization skills; ability to meet agreed deadlines on multiple projects simultaneously as well as respond well to changing priorities
  • Strong analytical problem-solving and decision-making skills; able to find clarity in ambiguous situations
  • Strong communication (verbal and written) and presentation skills
  • Good relationship-building skills with an ability to work collaboratively on cross-functional teams, participate throughout the entire UX process, and inspire confidence in and respect for the contributions of user research to the product development process
  • Familiarity with MS Office apps as well as applications relevant to research activities, such as Morae, Camtasia, Qualtrics, SPSS, etc.
  • Regular travel between the NY and CT offices
  • On any research project, independently lead activities to design and execute user research activities, and report actionable findings to stakeholders
  • Demonstrate leadership by successfully coordinating UX activities on projects, facilitating the deliverables of other team members, and influencing project decisions by guiding teams on UX goals, principles, best practices, and standards
  • Drive (and contribute to) the continuous improvement of the UX Research practice and research techniques, mentoring both peers and junior colleagues
  • Suggest and implement both new and traditional research methodologies that work best for specific project requirements and constraints to ensure the best results for the project goals
  • Maintain close working relationships with project stakeholders and ensure clear communication of research activities, schedules, and results 
  • Gain knowledge of FactSet’s business, products, and clients to enhance the ability to analyze participant feedback, identify behavior patterns, and ascertain findings that address both user and business goals
  • Contribute research subject-matter-expertise collaboratively during all UX stages of projects as well as UX group activities such as lunch-and-learn sessions, collaborative brainstorming, and design innovation and inspiration meetings
Compensation & Benefits: 
  • A competitive package offering generous paid time off for personal, vacation, parental, and medical leave
  • Comprehensive health coverage for employees and their families, at little or no cost to employees
  • Discounted services at gyms and wellness facilities
  • Free working lunch in the office Monday through Thursday
  • A plethora of sodas, juices, hot beverages and a variety of snacks all day
  • A social community involved in sports, charities, and in-office events
  • Certification reimbursement for eligible expenses related to the CFA, IPM, CAIA, and FRM exams