Director of Digital User Experience

Gundersen Health System
La Crosse, WI, United States

This role provides leadership and inspiration regarding digital health solutions that enhance user satisfaction by improving usability, ease of use, and experience in the interaction between the user and the digital product. This role leads the user experience product team and will demonstrate awareness of strategic and operational goals and priorities with ability to translate into current and future innovative user experience solutions that are engaging, valuable and differentiating. Must have strong relationship, management and communication skills in working across the organization and in partnership with other leaders in operations, patient experience, information systems to visualize and develop user experience design that connects goals to user needs through a process of testing and refinement that aligns with the relationship journey and lead best-in-class user experience across all consumer facing digital and mobile platforms.


Required Education:

Master's degree in a field with a concentration in User Experience Design, Web Design, Interactive Design or a related field 

Required Work Experience:

5-7 years years of experience partnering with multiple groups (clinical operations, information systems, patient experience, marketing and others) to define and execute on a roadmap, 7+ years of experience with user experience design and product management, and 3+ years of experience supervising a user experience supervising a user experience team.


1.0 Organizational Strategy and Implementation - Recognizing market trends, judging the impact on their AOR, contributing to responsive strategic plans, developing AOR operational plans, articulating these plans, and ensuring the understanding, alignment and commitment of all AOR staff. 
2.0 Fiscal Management - Effectively using established processes to ensure accountability for effective operations and resource management.
3.0 Human Resource Management - Effectively using established processes to: select, align, develop, motivate, manage, and retain a team of highly skilled managers and staff. 
4.0 Excellence in Service and Clinical Quality - Achieving seamless delivery of quality patient care and safety, excellence in patient experience and customer service. 
5.0 Organizational Leadership - Providing leadership and accomplishing objectives by ensuring the integration of processes and initiatives while modeling collaboration.