Director of Digital User Experience

Gundersen Health System
La Crosse, WI

This role provides leadership and inspiration regarding digital health solutions that enhance user satisfaction by improving usability, ease of use, and experience in the interaction between the user and the digital product. This role leads the user experience product team and will demonstrate awareness of strategic and operational goals and priorities with ability to translate into current and future innovative user experience solutions that are engaging, valuable and differentiating. Must have strong relationship management and communication skills in working across the organization and in partnership with other leaders in operations, patient experience, information systems to visualize and develop user experience design that connects goals to user needs through a process of testing and refinement that aligns with the relationship journey and lead best-in-class user experience across all consumer facing digital and mobile platforms.

Qualifications: 

Required Master's degree in a field with concentration in User Experience Design, Web Design, Interactive Design or a related field

Required 5-7 years of experience partnering with multiple groups (clinical operations, information systems, patient experience, marketing and others) to define and execute on a roadmap, 7+ years of experience with user experience design and product management, and 3+ years of experience supervising a user experience team

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