User Experience Architect

Critical Mass
Sunnyvale, CA

The Experience Architect plays an integral role in the development of our clients’ web sites. Working closely with all in-house teams involved in the Web development process, the Experience Architect will contribute to the planning process of various Web sites by organizing information, developing Web site architectures, and developing labeling/search systems.

  • Bachelor’s degree preferred, with multidisciplinary backgrounds such as psychology, computer science, information sciences, human/computer interface design or commerce/busines
  • At least 2 years’ related industry experience in new media, information technology, communications, or library/information science
  • At least 3 years experience in the role of experience architect, user experience lead, information architect or information design lead
  • Experience applying research and analysis to site development
  • Responsive Design experience
  • Effective communication skills, both orally and in a variety of written and diagrammatic forms
  • Proven interpersonal skills, client relation skills and ability to work in a team environment
  • Proven creative thinking and problem-solving skills
  • Proven understanding of and experience with: user-centered design techniques; development of organizational/structural concepts for Web site; project processes for the development of large scale Web site projects; documentation requirements for Web development teams; application of content management, personalization, targeting and searching systems
  • High proficiency in the use of MS Office, Visio and Internet browsers
  • Thorough, detail-oriented and highly organized, plus ability to multi-task and meet tight deadlines
  • Preferably, experience with: software development process/business analysis; user research, usability practices and testing
  • Reviewing research on competitive Web sites, existing Web initiatives, past Web projects and consumer research
  • Synthesize research findings to aid the project team developing the Web site architecture
  • Collaborating with project team members and clients to develop organizational/structural concepts for Web site projects
  • Translating concepts into effective information architectures
  • Developing plans that production teams can use to help guide their work
  • Collaborating on the development of labeling/search systems
  • Preparing EA documentation (site architectures, wire frames, use cases and task flows, etc.) to be used by the production team
  • Ensuring EA documentation is continuously updated and distributed to the production team
  • Identifying and implementing opportunities to refine EA process


Compensation & Benefits: 

Vacation Time- 

  • Three weeks of vacation/year or fifteen working days accrued at 1.25 days/month (VP level and above starts with four weeks or twenty working days, accrued at 1.67 days/month)
  • In your fifth year of service you will receive four weeks vacation/year or twenty working days accrued at 1.67 days/ month

Sick Time & Personal Time Off:

  • Regular/permanent employees are provided up to eight paid sick days per year (non-regular employees are provided paid sick leave as required by law in the state of California)
  • Up to 24 hours (3 days) of personal/flex time (to be used for moving, personal appointments, medical visits, etc.) is provided to eligible employees on an annual basis
  • Critical Mass provides time off for bereavement, jury duty, elections, etc.
  • 12 Company Holidays are observed throughout the course of the calendar year

Rewards & Recognition:

  • Critical Mass celebrates our employees’ dedicated service through the Anniversary Program which provides permanent employees $100 for each year of service
  • Permanent employees who exhibit exceptional performance and go “above and beyond” can be nominated by a fellow employee for a Spot Bonus (monetary bonus added to your paycheck and the end of the month)
  • CMVP (Critical Mass Valued Player of the Month/Year) is our monthly global employee recognition program which provides winners with a 16GB iPad and a trip to Las Vegas with all awarded CMVP’s

Other Programs

  • Our Professional Development Spending Account (PDSA) provides permanent employees with a budget to use towards attending conferences, purchasing reference materials and obtaining professional designations in an effort to achieve their goals and share knowledge throughout the organization
  • The Living Well program is focused on workplace wellness and members of local teams coordinate activities for their offices
  • Social Clubs in each office plan events and activities that contribute to our culture
  • “Giving Back” volunteer time provides permanent employees with eight hours/year to serve and give back in their communities
  • Critical Mass will match donations up to $100/calendar year employees make to charitable organizations

For more information and to apply, please visit