UX Designer

The Federal Reserve Bank of Cleveland
Cleveland, OH

The Federal Reserve Bank of Cleveland is currently seeking a User Experience (UX) Designer in its eGovernment department, a service provider for the U.S. Department of the Treasury in the areas of revenue collections and eCommerce. This position has focus on user research, design, and prototyping, influencing the planning, development, and UX direction of, but not limited to, the Pay.gov website. This website enables individuals and businesses to submit payments to Federal Government Agencies. Our ideal candidate would be an experienced, passionate UX designer who has a proven track record and a wide array of skills in designing an intuitive user experience for large-scale web applications. If you're a critical thinker with a good design sense, a strong user experience background, an eye for making things better, and the desire to improve the user experience for government services, then this is the position for you.
  • 3+ years of experience in eCommerce web, mobile web, and UX design. Experience with mobile apps is also desired.
  • Bachelor’s degree in Design (e.g. interaction, graphic, visual communications, product), Human-Computer Interaction, Computer Science, or a related field
  • Extensive experience implementing designs and creating test-ready prototypes in an agile development environment
  • Extensive experience in prototyping tools (for example, Axure, Balsamiq, InVision, Sketch, Marvel) and design tools (for example, Adobe CS)
  • Intimate familiarity with web accessibility guidelines
  • Solid understanding of HTML, CSS, and responsive design
  • Familiarity in some or all of the following: Foundation, Bootstrap, GIT, Javascript (jQuery, AngularJS), SASS
  • Familiarity with change management tools (Confluence, JIRA, IBM Rational)


  • Meet the Bank’s critical and core competencies for professional staff
  • Ability to work in a highly collaborative, team-oriented environment
  • Display a positive attitude about work assignments, co-workers, customers, management, and policies.
  • Strong desire to learn new technologies, and learn quickly
  • Desire to take on difficult problems and find creative solutions
  • Proactively seek out partnership with peers and leaders in technology and business lines 
  • Proactively seek opportunities to lead cross-functional teams that are implementing continuous improvements and/or strategic initiatives
  • Generate creative ideas and solutions; open to challenging current process and procedures
  • Excellent communication, presentation, interpersonal, and analytical skills, which allow you to communicate complex, often abstract, design concepts clearly and persuasively to both designers and non-designers
  • Strong and diverse portfolio of work samples that showcase UX prowess; that are creative, simple yet elegant, and show a depth of thought; and use current methodologies, tools, and best practices
  • Thorough understanding of user-centered design theory and practice; a knack for interpreting loosely structured ideas and evolving them into a clean, cohesive, and captivating UX vision
  • A solid understanding of issue management systems, project management skills, and version control
  • Provide hands-on technical expertise to help solve critical software design and development challenges
  • Identifies, collects, and organizes data for analysis and decision-making

User Research and Testing

  • Actively participate in all phases of the product lifecycle, including user persona definition, requirement elicitation, usability research, usability testing, data analytics, and web metrics
  • Assist on various product analysis initiatives, which may include executing surveys, compiling and analyzing research results, and drafting implementation plans
  • Exhibit product ownership, present work and rationale to stakeholders, and be accountable to timelines and project needs


  • Create user flows, low- and high-fidelity prototypes, and design artifacts (wireframes, etc.) in preparation for both usability testing and web and mobile development 
  • Lead and participate in cross-discipline ideation, rapid prototyping, and white-boarding with web developers, internal staff, and Federal Government Agencies
  • Conceptualize and articulate strong, delightful user-centered experiences, while balancing business objectives and technological capabilities


  • Produce designs that are compliant with current web accessibility guidelines and responsive to screen sizes and devices
  • Apply design patterns to products so they effectively use typography, iconography, color, composition, brand, and space to present information
  • Remain current with new technologies, frameworks, and trends; advise the enterprise; and pursue the latest opportunities that will improve the user experience