UX Auditor

Baymard Institute
Remote (anywhere in the world)

UX Auditor of E-Commerce Websites:
Are you good at analyzing UX on websites using heuristic? Do you like discussing the smallest of UX details?

Baymard Institute is an independent e-commerce UX research organization. Beyond conducting our own large-scale research studies for Baymard Premium, we also conduct client-specific work in the form of ‘UX Audits’. 

We’re seeking a full-time UX Auditor for our auditing team – either working remotely from anywhere or from our Copenhagen office.

This is a remote full-time position.

## The UX Auditor Job

As a UX Auditor you will be responsible for conducting client-specific UX audits, 80% of the job will be: 

  • Analyzing the UX of some of the worlds largest e-commerce sites – this is performed as an extremely detailed heuristic evaluation using a proprietary system and workflow, where Baymard’s research catalog of 640+ e-commerce UX parameters is used as the weighted heuristic (anchoring the audit in solid UX research).
  • Identifying and prioritizing findings for the client site in to a set of suggestions for improvement. 
  • Writing it all into a 50-150 page report and presenting it to the client in a 2 hour video conference call.

Around 20% of the time you will also be performing UX Benchmarking, an almost identical work process, only where the ‘client’ isn’t the website that’s being benchmarked, but rather our Baymard Premium customers.

  • Firm understanding of UX and user behavior – in this role you will not conduct usability testing yourself with end-users, but rather be performing heuristic evaluations – analyzing the UX of a website across Baymard’s 640+ parameters/heuristics. This will require a firm understanding of UX and user behavior. Having past experience with performing usability testing (remote or in-person testing) will however be a plus (but is not a strict requirement).
  • Finding attention to detail exciting – in each audit we analyze the client site across 640 UX parameters, each of these 640 parameters then have 4-7 defined implementation nuances the audit must account for. This require an extreme level of attention to details and an excitement for exploring the smallest of UI nuances of a site. Our best auditors know all 640 parameters, and most of the nuances within, by memory.
  • Ability to communicate UX in writing – the primary deliverable for an auditor is the 50-150 page audit report. As the audit report relies on the foundation of Baymard’s vast catalog of UX research findings, but at the same time is a bespoke consulting project – you as an Auditor have to be good a accurately describing complex flows and user behaviors in writing. The audit reports are often read by a team with diverse backgrounds (managers, UXers, designers and developers) – they all need to understand the described UX issue in just 4 paragraphs of text.
  • Rigor over time – while the typical audit project lasts just around 2 weeks (and you’ll therefore work for a new and interesting e-commerce site roughly every 2nd week) – the auditing process itself and the underlying UX research dataset doesn’t change that much. So the UX Auditor role require that you have a high degree of stability and will find it exciting to look for the same set of 640+ e-commerce UX nuances all year around (although obviously applying that dataset to a very broad variety of sites and clients, that change every 2nd week).
  • Comfortable with client presentations – while audits are never presented in-person at the client offices (due to global clients, a remote team at Baymard, and somewhat short projects), the audit report deliverable is always followed up with a 2 hour conference call where you will be sharing you screen, walking the client through the audit report and key findings. Prior experience with client meetings, and an ability to (correctly) answer general questions on anything related to e-commerce UX will be a plus, but is not a requirement.
  • Good understanding of web-jargon – being able to describe the differences between ‘auto-complete’, ‘auto-fill’, and ‘auto-correct’ on the spot will be a necessity when presenting and discussing your findings with a diverse set of clients.
  •  Remote experience – we want to work with the smartest and most dedicated people around the world, and all of our positions are therefore open to full-time remote work. In other words, you are welcome to work with us from any location you prefer (which 70-80% of our employees do). (If you want to, you’re of course also welcome to work in our Copenhagen-based office, or a mix).
Compensation & Benefits: 

Salary: in accordance with qualifications.
Remote position.

How to Apply

If you’re interested in this position please send the following documents (listed in order of importance):

  • A cover letter (as a 1-2 page PDF) – describing how you fit the role and qualifications.
  • A resume as (PDF file) – describing your background and past experience.
  • Any samples or other documents; for example heuristic evaluations you’ve performed, UX related articles you written, designs you’ve created etc.

Send the above to info+uxauditor2018@baymard.com

Deadline is September 29, 2018 – but applicants will be processed as they are received. All applications and materials are kept strictly confidential.

For more information about this position see https://baymard.com/jobs/research-writer